Find quick answers to your questions about our sex dolls, delivery, and after-sales service.
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Find quick answers to the most common questions about our shipping, packaging, and return policies.
If you need further assistance, feel free to contact us anytime.
We ship mainly from our EU and US warehouses using reliable couriers such as DHL, DPD, GLS, and UPS, and other reliable couriers.
Customers from other regions are welcome to contact us before placing an order to confirm whether delivery is available to their country.
All our sex dolls are packed in strong and secure cardboard boxes to ensure they arrive safely without damage.
The packaging is carefully designed to protect both the doll and its accessories during transport.
Yes. We use plain, unmarked boxes with no company name or product description on the exterior.
Your privacy is completely protected — no one can tell what’s inside the package.
We accept returns for unused products within 7 days of delivery.
Please contact us before sending anything back.
Returns due to defects or shipping damage are fully covered by us, while other reasons may require the buyer to pay the return shipping fee.
Free shipping applies only to outbound deliveries from our warehouse.
Return shipping costs are not included in the free shipping offer unless the product is defective or shipped in error.
Yes. We occasionally offer discounts and special promotions on selected dolls.
You can check our Shop page or follow us on Facebook and Twitter to stay informed about the latest deals.
At the moment, all orders are processed directly through our official website.
We do not authorize resellers to guarantee quality, privacy, and after-sales service.
Yes, we can ship to most countries.
However, some regions may have import restrictions on adult products.
If you are unsure, please contact us before placing your order for confirmation.
All orders are shipped from our EU or US warehouses via DHL, DPD, UPS, or GLS, and other reliable couriers, depending on your location.
Once your order is shipped, you will receive a tracking number via email.
Delivery usually takes:10–20 business days for other regions.
Please note that customs clearance may cause slight delays.
5–9 business days for EU & US customers.
Yes, customization is available!
You can share your specific requirements, and our factory will tailor the sex doll to your preferences.
For detailed customization options and timelines, please contact us directly.
Yes. We offer free shipping to customers in the EU and USA.
Other regions may require an additional shipping fee depending on the location.
Please contact our customer support team through the Contact page.
We’re always happy to help you with shipping, delivery, or product inquiries.