FAQ

FAQ Help Center

Find quick answers to your questions about our sex dolls, delivery, and after-sales service.
Contact our support team with the model code or order number so we can check your question.

popular questions

Find quick answers to the most common questions about our shipping, packaging, and return policies.
If you need further assistance, feel free to contact us anytime.

We ship mainly from our EU and US warehouses using reliable couriers such as DHL, DPD, GLS, and UPS, and other reliable couriers.
Customers from other regions are welcome to contact us before placing an order to confirm whether delivery is available to their country.

All our sex dolls are packed in strong and secure cardboard boxes to ensure they arrive safely without damage.
The packaging is carefully designed to protect both the doll and its accessories during transport.

Yes. We use plain, unmarked boxes with no company name or product description on the exterior.
Your privacy is completely protected — no one can tell what’s inside the package.

We accept returns for unused products within 7 days of delivery.
Please contact us before sending anything back.
Returns due to defects or shipping damage are fully covered by us, while other reasons may require the buyer to pay the return shipping fee.

Free shipping applies only to outbound deliveries from our warehouse.
Return shipping costs are not included in the free shipping offer unless the product is defective or shipped in error.

Can’t find an Answer?

Delivery & discounts

Yes. We occasionally offer discounts and special promotions on selected dolls.
You can check our Shop page or follow us on Facebook and Twitter to stay informed about the latest deals.

At the moment, all orders are processed directly through our official website.
We do not authorize resellers to guarantee quality, privacy, and after-sales service.

Yes, we can ship to most countries.
However, some regions may have import restrictions on adult products.
If you are unsure, please contact us before placing your order for confirmation.

All orders are shipped from our EU or US warehouses via DHL, DPD, UPS, or GLS, and other reliable couriers, depending on your location.
Once your order is shipped, you will receive a tracking number via email.

Delivery usually takes:10–20 business days for other regions.
Please note that customs clearance may cause slight delays.

5–9 business days for EU & US customers.

Yes, customization is available!
You can share your specific requirements, and our factory will tailor the sex doll to your preferences.
For detailed customization options and timelines, please contact us directly.

Yes. We offer free shipping to customers in the EU and USA.
Other regions may require an additional shipping fee depending on the location.

Please contact our customer support team through the Contact page.
We’re always happy to help you with shipping, delivery, or product inquiries.

Sex Doll Buying Questions: Material, Price and Handling

How much does a sex doll cost in total?

Start with the current product price, then check the selected configuration, included accessories and delivery charges. Two listings with similar photographs can differ in material, weight or options. Ask for the total for your destination before payment. A sale price alone does not establish the cost of delivery or any cross-border charges, and an old blog price should not replace the current product listing.

How do I compare a TPE sex doll with a silicone sex doll?

Confirm the material of the body and head separately. The terms TPE and silicone describe different materials; they are not interchangeable labels for a soft surface. Read the supplied care instructions and ask about compatible cleaners and accessories for that model. If the title, description and specification table disagree, request clarification before choosing a care routine or placing an order.

Does the height tell me whether a model is easy to move?

No. Check net weight and packaged weight as well as height. Some shorter models in our catalogue weigh more than taller ones. Measure the storage area, doorways and delivery route, and arrange help with a heavy parcel where needed. Package dimensions matter when planning transport, while the unpacked measurements matter for storage and clothing.

Are heating, standing support and accessories included?

Only the features confirmed for the selected variation should be treated as included. Photographs may show styling or accessories that differ between packages. Ask about the exact model code, height and variation, especially when a model family contains several sizes. A general description of optional features does not mean every warehouse unit has those features.

Questions About Warehouse Stock and Checkout

Does US or EU stock guarantee delivery to my address?

A regional stock category helps narrow the search but does not establish delivery coverage for every address. Send the model code and delivery country or postal code through the contact form. We can check the available information for that route. Remote locations and cross-border deliveries may require additional confirmation.

What should I do if payment does not complete?

Check whether an order confirmation or payment receipt has already arrived before attempting another payment. Contact support with the order number, approximate attempt time and the message shown at checkout. Do not send card numbers, passwords or security codes by email. A failed website message does not by itself establish whether a bank has placed a temporary authorisation; ask your payment provider if you need to clarify a charge.

Can I rely on payment logos in product descriptions?

The methods actually available for your purchase are the options displayed at checkout. Promotional logos are not a guarantee that every method will be available for every buyer or destination. If your preferred method is missing, contact support before placing the order rather than assuming that a logo confirms availability.

Sex Doll Care, Storage and Support

Where should I find cleaning instructions?

Read the instructions supplied with the exact model first. Our sex doll cleaning guide provides general preparation and care information, but it does not replace material-specific instructions. Do not use an unconfirmed chemical or apply heat to solve a surface problem. Ask support if you are unsure about compatibility.

What information helps with an after-sales question?

Include the order number, full model name, the date the parcel arrived and a short explanation of the issue. For transit damage, retain the packaging and document the condition before discarding it. Contact info@feelsexdoll.com for instructions before returning an item or attempting a repair. You can also review the shipping and returns policy for the current process.